Gov't announces new charges for eCitizen transactions
23/12/2023 19:53 in National News

Government access fees to government services on the e-Citizen platform have been announced by Treasury and Economic Planning Cabinet Secretary Njuguna Ndung'u.

Ndung'u said in a gazette notice that users wishing to utilize the platform's services would have to pay a small transactional administration charge.


The following are the services and costs:

Below Ksh.199 will be charged at Ksh.5 


Between Ksh. 200 and Ksh. 299 at Ksh. 10


Between Ksh. 300 and Ksh. 499 at Ksh. 15


Between Ksh. 500 and Ksh. 699 at Ksh. 20


Between Ksh. 700 and Ksh. 999 at Ksh. 25


Over Ksh. 1000- 50


Any dollar amount in US dollar

According to CS Ndung'u, the modifications were operative on December 14, 2023.


Unless the CS waives them, all services will be subject to the pro-rated rates.


The framework that will allow citizens and everyone else to access and pay for government services is called the e-Citizen platform.


The platforms are connected to all electronic payment systems, such as real-time gross settlements (RTGS), wallets, debit and credit cards, and mobile money.


This is happening against the backdrop of the government's order for all ministries to cooperate and spread the word about the platform's migration of all government services by December 31, 2023.


Early in December, Secretary to the Cabinet Mercy Wanjau urged all Cabinet Secretaries to prioritize meeting the deadline by making sure the public is aware of the 16,000 services that are anticipated to be onboarded on the e-Citizen online platform.


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